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For Sibu Branch ONLY For Sibu Branch ONLY

Privacy Policy


"Account" means the Fro7en Account that you will need to register for on the Site if you would like to be our existing customer; 

"Customer" means any individual who places an Order on the Site, or individual who participated in our contest or campaign; 

"Order" means the Order submitted by you to the Site to purchase a Product from us; 

"You" means the Customer who places an Order or participated in our campaign; 

Words imparting the singular shall include the plural and vice versa. Words imparting a gender shall include every gender and references to persons shall include an individual, company, corporation, firm or partnership; References to "includes" or "including" or like words or expressions shall mean without limitation. 


Account Creation 

Fro7en membership is based on invitation link only and certain promotions/campaign available on the Site may require purchase or subscription. Should you choose to register as a member or subscribe to Fro7en, you represent and warrant that: (i) all required registration information you submit is complete, truthful and accurate; (ii) you will maintain the accuracy of such information and keep such information updated from time to time. You may delete your Fro7en Account at any time, for any reason, on the Profile page. Fro7en deserves the right to delete any inactive or abusive account, without any prior notice to the user. 

Account Responsibilities 

You are responsible for maintaining the security and confidentiality of your Fro7en Account and login information. You are fully responsible for all activities that occur under your Fro7en Account. You agree to immediately notify Fro7en of any unauthorized use, or suspected unauthorized use of your Fro7en Account or any other breach of security. For the avoidance of doubt, Fro7en shall not be liable for any unauthorized use of your Fro7en Account or loss or damage arising from the unauthorized use of your Fro7en Account. 

Promotional WhatsApp and Emails 

As an Account user/member, you agree to receive newsletters and promotional WhatsApp and/or emails including third party offers from us. You have the option to opt out the promotional WhatsApp and/or emails. 

PDPA Consent Clause 

By making an account, you hereby agree that Fro7en may collect, obtain, store and process your personal data that you provide in this form for the purpose of receiving updates, news, promotional and marketing mails or materials from Fro7en.

You hereby give your consent to Fro7en to:- 

  • Store and process your Personal Data;
  • Disclose your Personal Data to the relevant governmental authorities or third parties where required by law or for legal purposes.

In addition, your personal data may be transferred to any company within the Fro7en which may involve sending your data to a location inside Malaysia. For the purpose of updating or correcting such data, you may at any time apply to the Fro7en to have access to your personal data which are stored by Fro7en. 

For the avoidance of doubt, Personal Data includes all data defined within the Personal Data Protection Act 2010 including all data you had disclosed to Fro7en in Sign Up Form and Account Profile Page. 



Subject to the terms and conditions herein, Fro7en grants you a limited, nontransferable, non-assignable, non-exclusive, revocable, license to use the Site for your personal, non-commercial use. 


The rights granted to you herein are subject to the following restrictions: 

  1. you shall not license, sell, rent, lease, transfer, assign, distribute, host, or otherwise commercially exploit the Site; 
  2. you shall not modify, make derivative works of, disassemble, reverse compile or reverse engineer any part of the Site; 
  3. you shall not access the Site in order to build a similar or competitive service; and 
  4. except as expressly stated herein, no part of the Site may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means. 


Fro7en reserves the right, at any time, to modify, suspend, or discontinue the content/operation of the Site or any part thereof without notice or liability to you. 

No Support or Maintenance 

You acknowledge and agree that Fro7en will have no obligation to provide you with any support or maintenance in connection with the Site. 


Excluding your User Content (defined below), you acknowledge that all the intellectual property rights, including copyrights, patents, trademarks, and trade secrets, in the Site are owned by Fro7en or Fro7en’s licensors. The provision of the Site does not transfer to you or any third party any rights, title or interest in or to such intellectual property rights. 


User Content 

"User Content" means any and all information and content that a user submits to, or uses with, the Site (e.g., content in the user's profile or postings). 

You are solely responsible for your User Content. You assume all risks associated with the use of your User Content, including any reliance on its accuracy, completeness or usefulness by others, or any disclosure of your User Content that makes you or any third party personally identifiable. 

You hereby represent and warrant that your User Content does not violate the Acceptable Use Policy (defined below), relevant law and regulations. 

You may not state or imply that your User Content is in any way provided, sponsored or endorsed by Fro7en. 

Fro7en is not obligated to backup any User Content and User Content may be deleted at anytime. You are solely responsible for creating backup copies of your User Content if you desire. 


By submitting suggestions or other feedback regarding our Site in any way to us, you acknowledge and agree that: 

  1. Your feedback do not contain confidential or proprietary information; 
  2. Fro7en is not under any obligation of confidentiality, express or implied, with respect to the feedback; 
  3. Fro7en shall be entitled to use or disclose (or choose not to use or disclose) such feedback for any purpose, in any way, in any media worldwide; 
  4. You irrevocably grant a non-exclusively license to Fro7en to exploit your feedback; 
  5. You are not entitled to any compensation or reimbursement of any kind from Fro7en under any circumstances. 

Acceptable Use Policy 

When using the Site, you irrevocably agree to the "Acceptable Use Policy" below. Specifically, you agree to: 

  1. Comply with all applicable laws, including, without limitation, privacy laws, intellectual property laws, tax laws, and regulatory requirements; 
  2. Provide complete, true and accurate information to us and update the information from time to time; 
  3. Read and comply with our Privacy Policy; 
  4. Read and comply with notices sent by the Company concerning the Site; and 
  5. Use the Fro7en Account and the Site in a responsible manner. 

Additionally, you agree not to: 

  1. Act dishonestly or unprofessionally by engaging in unprofessional behaviour by posting inappropriate, inaccurate, defamatory or objectionable content to the Site; 
  2. Harass, abuse or harm another person, including sending unwelcomed communications to others using the Site; 
  3. Use or attempt to use another's account without authorization; 
  4. Upload, post, transmit or otherwise make available or initiate any content that is unlawful, libellous, abusive, obscene, discriminatory or otherwise objectionable; 
  5. Includes information that you do not have the right to disclose or make available under any law or under contractual or fiduciary relationships; 
  6. Infringes upon patents, trademarks, trade secrets, copyrights or other proprietary rights; 
  7. Includes any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," or any other form of solicitation; or Contains software viruses, worms, or any other computer code, files or programs that interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment of Company or any user of the Services. 
  8. Duplicate, license, sublicense, publish, broadcast, transmit, distribute, display, sell, rebrand, or otherwise transfer information found on the site (excluding content posted by you) except as expressly authorized by Company; 
  9. Reverse engineer, decompile, disassemble, decipher or otherwise attempt to derive the source code for any underlying intellectual property used to provide the Service, or any part thereof; 
  10. Utilize or copy information, content or any data you view on or obtain from Fro7en to provide any service that is competitive, in Company's sole discretion, with Company; 
  11. Rent, lease, loan, trade, sell/re-sell access to Company or any information therein, or the equivalent, in whole or part; 
  12. Remove any copyright, trademark or other proprietary rights notices contained in or on any Company website, including those of the Company and any of its licensors; 
  13. Remove, cover or otherwise obscure any form of advertisement on the site; 
  14. Infringe or use Company's brand, logos or trademarks except as expressly permitted by Company; 
  15. Use manual or automated software, devices, scripts robots, other means or processes to access, "scrape," "crawl" or "spider" any web pages or other services contained in the site; 
  16. Engage in "framing," "mirroring," or otherwise simulating the appearance or function of Company's website; 
  17. Attempt to or actually override any security component included in the Site or underlying Company; 
  18. Engage in any action that directly or indirectly interferes with the proper working of or places an unreasonable load on Company's infrastructure. 


You agree to indemnify and hold Company (and its officers, employees, and agents) harmless, including costs and attorneys' fees, from any claim or demand made by any third party due to or arising out of 

  1. Your use of the Site, 
  2. Your User Content, 
  3. Your violation of these terms and conditions; or your violation of any applicable laws or regulations. 

The Company reserves the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us and you agree to cooperate with our defence of these claims. You agree not to settle any matter without the prior written consent of Company. The Company will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it. 


Third Party Sites & Ads 

The Site may contain links to third party websites, services, and advertisements for third parties (collectively, "Third Party Sites & Ads"). Such Third Party Sites & Ads are not under the control of Company and the Company is not responsible for any Third Party Sites & Ads. Company provides these Third Party Sites & Ads only as a convenience and does not review, approve, monitor, endorse, warrant, or make any representations with respect to Third Party Sites & Ads. Usage of all Third Party Sites & Ads are at your own risk. When you link to a Third Party Site & Ad, the applicable third party's terms and policies apply, including the third party's privacy and data gathering practices. You should make whatever investigation you feel necessary or appropriate before proceeding with any transaction in connection with such Third Party Sites & Ads. 

Other Users 

Each Site is solely responsible for any and all of its user content. As we do not control the user content of other sites, you acknowledge and agree that we are not responsible for any user content and we make no guarantees regarding the accuracy, currency, suitability, or quality of any user content, and we assume no responsibility for any user content. Your interactions with other sites are solely between you and such user/owner of other sites. You agree that Company will not be responsible or liable for any loss or damage incurred as the result of any such interactions. 


You hereby release and forever discharge us (and our officers, employees, agents, successors, and assigns) from, and hereby waive and relinquish, each and every past, present and future dispute, claim, controversy, demand, right, obligation, liability, action and cause of action of every kind and nature (including personal injuries, death, and property damage), that has arisen or arises directly or indirectly out of, or relates directly or indirectly to, any interactions with, or act or omission of, other sites or service users or Third Party Sites & Ads. 


To the extent permitted by law, in no event will we or our supplier be liable to you for any loss of profit, indirect, consequential, exemplary, incidental, special or punitive damages arising from your use of the Site or the transaction between us. 


For as long as you use the Site, you shall be bound by these terms and conditions herein. 

We may

  1. Suspend your rights to use the Site (including your Company Account) or
  2. Terminate this Agreement, at any time for any reason at our sole discretion, including for any use of the Site in violation of this Agreement. 

Upon termination, your Company Account and right to access and use the Site will cease immediately. You understand that any termination of your Company Account involves deletion of your User Content associated therewith from our live databases. 

The Company will not have any liability whatsoever to you for any termination of this Agreement, the termination of your Company Account and/or deletion of your User Content. 

We reserve the right to amend the terms and conditions herein at our sole and absolute discretion without prior notice or reference to you.