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For Sibu Branch ONLY For Sibu Branch ONLY

Shipping policy

PROCESSING YOUR ORDER

It takes 1 to 2 working days to process your Orders. We aim to deliver the Product in your Order and the delivery time indicated by us at the time of your Order checkout (as updated in the Order Confirmation via WhatsApp 60168893530 (MY)).

 

Same-day delivery for orders placed before 2PM, on weekdays & Saturday.

 

The following orders will be processed the next business day:
i) orders placed after 2PM on weekdays & Saturday
ii) orders placed on Sunday & Public Holiday

 

We shall notify you if we expect to be unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. 

 

All of the parcels are delivered by our Customer Care Term.

 

For self-collection, the pick-up point is Fro7en Intan Outlet which is located at No. 14, Ground Floor, Lorong Intan 6, 96000 Sibu, Sarawak, Malaysia.

 

Our Customer Care Term will return your parcel(s) if the delivery details provided by you are invalid/insufficient or if the delivery has attempted delivery twice to you but failed for whatsoever reasons. In the event your parcel(s) is returned to us, we will refund via original method of payment (or cash in case the original payment method is under maintenance) to you which you can utilize for your subsequent purchase. If you prefer the refund to be by different means (via cash refund) please reach out to our Customer Care Team via WhatsApp at 60168893530 (MY) and we will try our best to accede to your request. 

 

Out of stock product(s) will be refunded through Store Credit without prior notice to you. Should you prefer the refund to be reimbursed via different means (via cash refund) please reach out to our Customer Care Team via WhatsApp at 60168893530 (MY) and we will try our best to accede to your request. 

DELIVERY FEE

The delivery fees are as follows:- 

Fro7en (Intan Outlet) to Sibu, Sarawak excluding Salim, Permai, Sungai Bidut and Sibu Jaya

  • For Orders from RM0.01 - RM29.99: RM10.00 (delivery fees)
  • For Orders from RM30.00 & above: FOC (subject to marketing campaign's setting)

Fro7en (Intan Outlet) to WTK HQ Sibu, Sarawak

  • Free Delivery without minimum spend
  • This offer is only applicable to WTK staff only

The delivery fees are subject to change from time to time without notice to you.